The USTA National Campus touts a strong organizational culture built on collaboration, passion and empowerment — and promoting the sport of tennis at all levels.
The Lake Nona training campus of the United States Tennis Association — tennis’ national governing body — uses the guiding values and principles of excellence, innovation, inclusiveness and passion to build an engaged and happy workforce.
The group attracts and retains employees with its culture, employee benefits, internal communications, recognition programs and staff engagement. USTA surveys its staff each year to continuously enhance its operations, as well as increase employee satisfaction. There’s also a focus on learning and professional development to effectively impact the long-term wellbeing of employees. “It is essential for the USTA to recognize and honor our employees,” said Kurt Kamperman, chief executive of the USTA National Campus. “We also realize in order to provide outstanding service to our customers, we have to provide outstanding service to each other as staff members. To achieve a great service culture, it is essential to continually identify opportunities for growth and innovation, provide and mobilize best-in-class resources, execute clear communication, provide solutions, value and recognize achievements, and deliver on the mission.”The USTA National Campus earned a spot among Orlando Business Journal’s 2018 Best Places to Work honorees in the large category, which includes companies with 100-249 employees.Here’s more from the firm:What specific programs has your company implemented to benefit employees? The USTA has an extensive rewards and recognition program. Furthermore, the staff is recognized for fostering our service culture and best exemplifying our standards and behavioral guidelines through programs such as:
- The USTA Recognition and Reward Program is a monthly, quarterly and annual reward program that encourages all staff members to acknowledge the hard work and exceptional achievements of their colleagues by nominating them for our three award categories: USTA Champions Award, USTA Beyond the Baseline Award and USTAAdvantage Award.
- The You Served Excellence Awards are awarded monthly to increase and sustain the quality of our service culture. It is a peer-to-peer recognition program where employees submit cards recognizing staff that has excelled with our standards and behavioral guidelines of safety, friendliness, experience and efficiency.
- The Friends and Family Discount Program provides employee discounts to several local restaurants, services, community activities and entertainment venues.
- The USTA Business Resource Groups — organizationally supported groups of employees, drawn together by a particular common diversity characteristic or interest, and open to all employees, regardless of whether they are part of that demographic group — are essential to the organization’s commitment to diversity and inclusion. The groups actively engage or gather around a central unifying purpose, mission, background or activity.
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